FREQUENTLY ASKED QUESTIONS
What is Xen-Tan?
XEN-TAN is a premium sunless self-tan company that specializes in products that give a more natural color. Utilizing the most innovative ingredients and advanced technology in the industry, XEN-TAN products nourish the skin, contain pleasing aromas, and give a beautiful natural self-tan.
Why self-tan?
It is surprising to some that 90% of irregular, sagging, rough and wrinkled skin is not caused by aging. Exposure to the sun's ultraviolet rays is the #1 enemy of skin, not the aging process. Many consider a tan to be protection from the sun, unfortunately, a tan can be considered damaged skin. Sunburn or not, the risk of skin cancers is determined by the life-long accumulation of exposure to the sun. You can help prevent sunburns by staying out of the sun, wearing sunblock, or using sunless tanning sets provided by Xen-Tan.
What is DHA?
DHA (dihydroxyacetone) is the active ingredient used in sunless tanning products. It is a sugar molecule that reacts to the amino acids or proteins on the surface of the skin. The level of DHA controls how dark and natural the color looks. Too much DHA can lead to a "rusty", irregular look and too little DHA results in an ineffective tan that fades too quickly. XEN-TAN uses a high level of DHA that is carefully formulated for a dark, natural tan, but also balanced with moisturizing ingredients to guarantee a smooth, streak-free application.
Which product is right for me?
All Xen-Tan self-tanning products are formulated to work on any skin tone, even the fairest of skins. A sheer application with most products will give a light to medium tan and a heaver application will provide a darker tan. Therefore, you should pick based on texture and if you want a product with or without instant color.
What if I am very fair-skinned?
XEN-TAN sunless tanning products are formulated to flatter people with even the fairest skins. Technology has improved greatly in the self-tan market and we can now produce a very realistic color that makes even the fairest skin look naturally darker. The dark-tanning formulas are actually better for fair skin than lighter-tanning products. For those shy of dark instant color, try our Mousse Intense which results in the same beautiful dark tan, but has a light/sheer instant color.
How do I apply it?
Directions are on the bottle, as well as our website http://xen-tan.com/self-tanning-tips.html gives detailed directions. We recommend you use our Deluxe Tanning Mitt to help with the application. Place a small amount of product on the mitt and gently glide over skin.
How long will Xen-Tan take to develop?
Technology has changed rapidly in the world of sunless tanning. XEN-TAN sunless tanning products develop in just 3 hours, but the "instant" guide color allows you to look tan immediately. After applying your Xen-Tan product, wait 3 hours before washing off the instant color. You are left with a long-wearing self-tan.
Which product gives the darkest tan?
Dark Lotion Absolute Luxe, Dark Lotion, and Mist Intense provide the deepest and darkest tan.
Can I use Xen-Tan on my face as well as body?
All Xen-Tan products are safe for face and body. We do make products that are specifically for the face. These products are gentle and have added treatment ingredients.
How do I apply it to my back?
Do you live alone and wonder how you are ever going to get self-tan applied to your back?Our Hard to Reach is a back applicator that works with any self-tan lotion, mousse, or mist to make tanning easier. Place product directly onto back applicator and apply to skin. To prepare Hard to Reach for use, gently open back applicator until your hear it click into place. To replace pad remove the used pad from the applicator. Remove the backing paper from the new pad and press onto applicator. For best results rinse pad with luke warm water and leave to dry after each use. Hard to Reach includes 5 replaceable foam pads that may last up to 2 years with proper care. Hinge folds for easy storage and travel.
Do I need to exfoliate before tanning?
All Xen-Tan products work on their own, but it does add a day or two to the length of your tan if you use the Body Scrub first. It also helps to refine the surface of the skin for a smoother tan.
All the Products cruelty-free and paraben-free?
All Xen-tan products are cruelty-free. We do not test on animals. All of our newest formulas are paraben-free. The only two products that currently contain parabens those are Dark Lotion and Perfect Bronze.
I’m allergic to glutens. Are your products gluten-free?
Xen-Tan products do not have glutens however they are processed in laboratories that make all kinds of products so it’s possible they could come in contact with glutens. If you have a serious allergy to glutens you would need to check first with your doctor before using any Xen-Tan product. The creator of Xen-Tan is a gluten-intolerant person herself and has eaten a special gluten-free diet for 12 years. She has never had a problem using the products she created. We have yet to hear of people having issues with gluten outside of digestion. However, if you have had special warning from doctors or health professionals regarding cosmetic products with glutens please let us know. If so, will you let us know so we can look into this further.
Can I use the product if I’m pregnant?
We suggest that all pregnant women talk to your doctor before using any product, cosmetic or otherwise during pregnancy. We know of no known issues with sunless tan but your doctor should give the final word on the safety of any product while pregnant.
Do the products have an expiration date?
All Xen-Tan products last a year and a half after purchasing. They should be used within six months after opening.
Where can I purchase Xen-Tan?
XEN-TAN can be purchased at Neiman Marcus, Nordstrom, Ulta, Dillard’s and many other beauty suppliers. To find a store nearest you, use our store locator (http://xen-tan.com/stores.html). XEN-TAN can also be purchased on our website .
Do you ship outside the US?
No, but Canada customers can purchase our products at www.nordstrom.com or 1-888-282-6060. We also have distributors outside the U.S and the links to their website are on our website www.xen-tan.com
Do you have a return policy?
All Xen-Tan products have a 30-day money back guarantee. If you are not satisfied with your order, please contact us at customer@xen-tan.com for an exchange or refund approval. We are only able to refund items purchased through www.xen-tan.com. Shipping charges are non-refundable.